Subject | Question | Answer |
Visit ID: 335044 reviewed on 7/2/2025 2:56:55 PMOn Time Service | Was the technician on time for the service? | 0 |
Product Knowledge | From 1 to 5, One being the worst and five being the best, how would you rate the technician's knowledge on the product? | 3 |
Professionalism | From 1 to 5, One being the worst and five being the best, how would you rate the technician's customer service skills and professionalism while onsite? | 3 |
Dress Code | From 1 to 5, One being the worst and five being the best, how would you rate the technician's dress code? (BSA Shirt) | 5 |
Service Experience | From 1 to 5, One being the worst and five being the best, how would you rate your service experience with Best Servicers of America? | 5 |
Recommendation | From 1 to 5, One being the worst and five being the best, how likely is it that you will recommend our services to a friend or family? | 5 |
Comments | Would you like to add any comments about your service experience that would help us perform better next time? | 1 |
| The customer said the tech did not follow the instructions about the tools on the floor, and he did what he wanted; he was not careful, per the customer. |
On Time Service | Was the technician on time for the service? | 0 |
Product Knowledge | From 1 to 5, One being the worst and five being the best, how would you rate the technician's knowledge on the product? | 3 |
Professionalism | From 1 to 5, One being the worst and five being the best, how would you rate the technician's customer service skills and professionalism while onsite? | 3 |
Dress Code | From 1 to 5, One being the worst and five being the best, how would you rate the technician's dress code? (BSA Shirt) | 5 |
Service Experience | From 1 to 5, One being the worst and five being the best, how would you rate your service experience with Best Servicers of America? | 5 |
Recommendation | From 1 to 5, One being the worst and five being the best, how likely is it that you will recommend our services to a friend or family? | 5 |
Comments | Would you like to add any comments about your service experience that would help us perform better next time? | 1 |